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Success Stories That Speak for Themselves
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Case Studies
How Healmax Improved Accuracy and Cut Delays with Suvarna LIMS
Healmax Diagnostics faced challenges with manual workflows, delayed reports, and rising audit errors.
After implementing Suvarna SLIMS, they achieved faster turnaround times, error-free reporting, and smoother lab operations.
The solution also enhanced compliance and boosted overall patient satisfaction.
- Industry
Diagnostics
- Region
India
- Industry
SLIMS
900
+
Digital Tracking of Test Samples
65
%
Digital Tracking of Test Samples
65
%
Faster Turnaround in Report Delivery
65
%
Error-Free Lab Report Accuracy
Introduction
Introduction: Where the journey began
Healmax Diagnostics is a growing diagnostics provider focused on timely and reliable lab results. As patient volumes grew, manual workflows and reporting delays began affecting operational efficiency. This led to rising front desk pressure and lower patient satisfaction.
To overcome these issues, Healmax partnered with Suvarna Technosoft. By implementing Suvarna SLIMS, they digitized their lab workflows, automated reporting, and improved accuracy. The result: smoother operations and faster, more confident care delivery.
Challenge: Infrastructure and Operational Challenges
Healmax Diagnostics, a rapidly growing diagnostic center, was facing significant challenges in managing its expanding patient load. Their lab operations were heavily dependent on manual processes especially sample tracking and report generation. Lab staff had to re-check entries, increasing turnaround time and room for error.
Healmax Diagnostics, a rapidly growing diagnostic center, was facing significant challenges in managing its expanding patient load. Their lab operations were heavily dependent on manual processes especially sample tracking and report generation. Lab staff had to re-check entries, increasing turnaround time and room for error.
Solution: Digitizing Lab Operations with Suvarna SLIMS
To modernize their operations, Healmax partnered with Suvarna Technosoft to implement its Laboratory Information Management System (SLIMS). This solution digitized the entire sample lifecycle from collection to reporting creating a seamless and centralized lab workflow.
Key improvements included:
- End-to-end sample tracking: eliminating manual handoffs and error
- Automated report generation with standard templates and faster review
- Front desk-lab coordination, reducing communication delays
- Real-time visibility, empowering staff with accurate case data
This transformation eliminated redundancy, streamlined lab output, and allowed Healmax to deliver services with greater confidence and speed.
Result: Tangible Improvements in People, Process & Performance
The introduction of Suvarna SLIMS didn’t just solve existing problems it reshaped how the lab functioned day-to-day. Processes became more predictable, teams were more confident, and patient trust grew steadily. The transformation created a lasting operational impact across every level of Healmax Diagnostics.
- Staff Productivity Improved: With reduced manual work and automated flows, lab technicians could focus more on accuracy and less on chasing samples or rework.
- Better Team Collaboration: With shared visibility across departments, coordination between front desk, lab, and dispatch became smoother and quicker.
- Audit Readiness Made Easy: Every action was time-stamped and traceable, giving the compliance team complete confidence during internal and external audits.
- Patient Experience Elevated: Fewer delays, faster communication, and clear updates led to better patient satisfaction and trust in services.
- Fewer Escalations: Managers reported a noticeable drop in operational complaints, leading to a calmer, more confident working environment.
“It’s not just about faster reports. It’s the way our entire team now operates with clarity, speed, and accountability.”
Looking Ahead
Encouraged by SLIMS’s success, Healmax is preparing to expand automation across its operations. Plans are underway to integrate Suvarna’s Hospital Information Management System (HIMS) and CRM modules. This will create a fully unified digital experience from patient engagement to billing ensuring scalability for the future.
Introduction: Where the journey began
Healmax Diagnostics is a growing diagnostics provider focused on timely and reliable lab results. As patient volumes grew, manual workflows and reporting delays began affecting operational efficiency. This led to rising front desk pressure and lower patient satisfaction.
To overcome these issues, Healmax partnered with Suvarna Technosoft. By implementing Suvarna SLIMS, they digitized their lab workflows, automated reporting, and improved accuracy. The result: smoother operations and faster, more confident care delivery.
Challenge: Infrastructure and Operational Challenges
Healmax Diagnostics, a rapidly growing diagnostic center, was facing significant challenges in managing its expanding patient load. Their lab operations were heavily dependent on manual processes especially sample tracking and report generation. Lab staff had to re-check entries, increasing turnaround time and room for error.
Healmax Diagnostics, a rapidly growing diagnostic center, was facing significant challenges in managing its expanding patient load. Their lab operations were heavily dependent on manual processes especially sample tracking and report generation. Lab staff had to re-check entries, increasing turnaround time and room for error.
Solution: Digitizing Lab Operations with Suvarna SLIMS
To modernize their operations, Healmax partnered with Suvarna Technosoft to implement its Laboratory Information Management System (SLIMS). This solution digitized the entire sample lifecycle from collection to reporting creating a seamless and centralized lab workflow.
Key improvements included:
- End-to-end sample tracking: eliminating manual handoffs and error
- Automated report generation with standard templates and faster review
- Front desk-lab coordination, reducing communication delays
- Real-time visibility, empowering staff with accurate case data
This transformation eliminated redundancy, streamlined lab output, and allowed Healmax to deliver services with greater confidence and speed.
Result: Tangible Improvements in People, Process & Performance
The introduction of Suvarna SLIMS didn’t just solve existing problems it reshaped how the lab functioned day-to-day. Processes became more predictable, teams were more confident, and patient trust grew steadily. The transformation created a lasting operational impact across every level of Healmax Diagnostics.
- Staff Productivity Improved: With reduced manual work and automated flows, lab technicians could focus more on accuracy and less on chasing samples or rework.
- Better Team Collaboration: With shared visibility across departments, coordination between front desk, lab, and dispatch became smoother and quicker.
- Audit Readiness Made Easy: Every action was time-stamped and traceable, giving the compliance team complete confidence during internal and external audits.
- Patient Experience Elevated: Fewer delays, faster communication, and clear updates led to better patient satisfaction and trust in services.
- Fewer Escalations: Managers reported a noticeable drop in operational complaints, leading to a calmer, more confident working environment.
“It’s not just about faster reports. It’s the way our entire team now operates with clarity, speed, and accountability.”
Looking Ahead
Encouraged by SLIMS’s success, Healmax is preparing to expand automation across its operations. Plans are underway to integrate Suvarna’s Hospital Information Management System (HIMS) and CRM modules. This will create a fully unified digital experience from patient engagement to billing ensuring scalability for the future.
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